Australia’s oldest hotel school is set to deliver a Marina Concierge course for marina staff and managers looking to upskill in customer service in the marina industry.
The one-day course will be offered by The Hotel School, and has been developed in partnership with the management team from Sanctuary Cove Marina – an award-winning 238-berth marina nestled around Australia’s largest and most prestigious masterplanned community, Sanctuary Cove on the Gold Coast.
Modelled on exceptional hotel customer service, the course aims to provide students with the skills required to cater to the needs of a full service, destination marina.
Sanctuary Cove Marina General Manager, Steve Sammes, said the course will cover all aspects of customer service as well as upselling service offerings and conflict resolution.
“The first pilot program will be rolled out in June at Sanctuary Cove, with 10 marina staff members and managers from selected national marinas due to attend,” said Mr Sammes.
“After they attend, we will collect their feedback and fine tune the course if necessary, before officially launching it to future students,” he said.
The course can be undertaken at either the InterContinental Sanctuary Cove Resort or the InterContinental Sydney.
The Hotel School delivers Southern Cross University courses and is the only hotel school in Australia formed through a unique partnership between a public university and a global hotel investment group, Mulpha, who also own and manage Sanctuary Cove including the marina.
Sanctuary Cove Marina is the home of marine luxury brands Maritimo, Fairline, Alaska, Integrity, Whitehaven and Horizon, as well as the Southern hemisphere’s premier marine event, the Sanctuary Cove International Boat Show.
With direct access to the Pacific Ocean via the protected waterways of the Gold Coast Broadwater and the Coomera River, the marina is a world-class precinct that offers unique leisure and lifestyle opportunities for berth holders.
The topics covered in the course include:
• Delivering exceptional customer service
• Personal appearance
• Phone answering techniques
• Meeting and greeting customers
• Dealing with customer requests • Upselling service offerings
• Conflict resolution
With personal berthing assistance and premier facilities, it boasts more than 238 berths for all vessels including superyachts.
Sanctuary Cove Marina has also been awarded five gold anchors for the category of residential harbour-estate marinas along with a level 3 Clean Marina accreditation.
For more information about the Marina Concierge course, visit sanctuarycove.com/marina
